At Sheow, we want every order to arrive in excellent condition. If there is a problem with your purchase, our support team is here to help.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide your order number, clear photos of the product, and a brief description of the issue. Once the issue has been reviewed and approved, we will arrange an appropriate replacement or refund.
Hygiene & Safety
For hygiene and safety reasons, opened or used cat litter bags cannot be returned.
Eligible Returns
To be eligible for a return, the product must:
- Be unopened and unused
- Be in its original packaging
- Have a return request submitted within 2 days of delivery
- Be approved by the Sheow support team before being returned
Refund Processing
Once an eligible returned item has been received and inspected, approved refunds will be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Return Shipping
Please do not send a product back before contacting our support team. Return instructions will be provided after your request has been reviewed and approved.
Returns & Refund Support
To request a return, refund, replacement, or report an order issue, contact support@sheow.ae and include your order number and any relevant product photos.