Privacy Policy

Personal Information We Collect

Depending on how you interact with Sheow, we may collect or process the following information:

• Contact information: name, email address, phone number, billing address, and shipping address.
• Order information: products purchased, order details, delivery information, returns, refunds, and transaction history.
• Payment information: payment-related information processed securely through Shopify and our approved payment providers.
• Account information: login or customer-account details where applicable.
• Communications: messages, enquiries, support requests, reviews, or other information you provide to us.
• Device and usage information: browser type, IP address, device information, pages viewed, and interactions with our website.

How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, subscribe to communications, or provide information through the website.
• Automatically through cookies and similar technologies when you browse or interact with our website.
• From service providers that help us operate our store, process payments, fulfil orders, provide analytics, or deliver customer support.

How We Use Your Personal Information

We may use personal information to:

• Process, confirm, fulfil, and deliver orders.
• Process payments, refunds, and returns.
• Provide customer service and respond to enquiries.
• Send order confirmations, shipping updates, and other service-related communications.
• Improve our website, products, customer experience, and services.
• Detect, investigate, and prevent fraud, misuse, or security incidents.
• Send promotional communications where you have consented or where otherwise permitted by applicable law.
• Comply with legal, regulatory, accounting, and business obligations.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, improve performance, and, where enabled, support advertising or marketing activities. You may be able to manage certain cookie preferences through your browser or the privacy controls available on our website.

How We Share Personal Information

We may share personal information only where reasonably necessary to operate our business, including with:

• Shopify, which hosts and supports our online store.
• Payment providers that securely process transactions.
• Courier and delivery partners that fulfil and deliver orders.
• Technology, analytics, marketing, and customer-support providers used to operate and improve our services.
• Professional advisers or authorities where necessary to comply with applicable law, protect our rights, or respond to lawful requests.

We do not sell your personal information in exchange for money.

Our Relationship With Shopify

Our online store is hosted by Shopify. Shopify processes certain personal information to provide its ecommerce platform, payment, security, analytics, and related services. Information processed by Shopify may also be subject to Shopify's own privacy practices.

Third-Party Websites & Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of third parties. We recommend reviewing the applicable privacy policy before providing personal information to any third-party service.

Children's Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children where doing so would be prohibited by applicable law. If you believe a child has provided personal information to us improperly, please contact us so we can review the matter.

Security & Retention

We use reasonable administrative, technical, and organisational measures designed to protect personal information. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, and complying with legal obligations.

Your Rights & Choices

Depending on applicable law and your location, you may have certain rights regarding your personal information, including the right to request:

• Access to personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of certain personal information.
• Restriction of or objection to certain processing activities.
• Withdrawal of consent where processing is based on consent.

We may need to verify your identity before responding to certain requests. Some requests may be limited where permitted or required by law.

Marketing Communications

If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe option included in the message. You may still receive non-promotional communications relating to orders, customer service, or your account.

International Data Transfers

Some of our service providers may process or store information in countries other than the country in which you live. Where required, appropriate safeguards are used in accordance with applicable data-protection requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal requirements. The latest version will be posted on this page with an updated revision date.